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You want to find someone you can trust and love — someone you can see being in a wonderful, long-term relationship with. Unlike other dating sites and services, we are an exclusive and elite boutique Matchmaker Search Firm that sees you as more than just a. We are dedicated to making dating in Michigan easier. We provide a luxury search service that explores a variety of elite singles and then introduces you to them. We help busy professionals who don't have time for online dating or meeting people at the bar. If you are serious about entering a long term committed relationship, LUMA is right for you.


When you entered into an Agreement with Matchmaker Michigan it clearly explains how the process works. Customer Response.

Matchmaker gave up on me and scam me from the beginning. There was correspondence on January 31, a referral was sent on February 28, March and April of correspondence was sent in March 23 and April 25, due to our office being closed by Governor's Stay at Home order. We cannot promise that one talk will make it better, but we will continue to use your feedback to improve your matching. BBB is here to help. This is about the integrating of how business is done, even after there was communication multiple time from my end.

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The member ed on June 8, She ed an Agreement that day. If she would like any of the correspondences resent to her, we would be glad to do that when we return to the office. Our hope is that you will meet that special someone right away. We will match to the most suitable referral. Sort By. Status: Answered.

As a matter of policy, BBB does not endorse any product, service or business. Need to file a complaint? As a service that is asking for so much money from a person, you would assume that they would keep track and in touch with their clientele. We have communicated with the member on a monthly basis since the beginning of her membership. The membership she purchased has 18 referrals, and she has been a member for 10 months.

File a Complaint. When considering complaint information, please take into the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints. We understand the member is discouraged.

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Unfortunately this browser is not supported. The COV19 order has nothing to do with it either. I don't believe that this service is legally binding my contract. I told Kim from the beginning that I wanted to be with someone who didn't have kids or was divorced because I didn't believe that I was at the age where I knew a lot of people to be divorce and have kids, and she stated that she wouldn't do that to me because she understood.

When her membership was reactivated in October, she was sent correspondence on October 31st and November 29th. Please let me know if you need anything else from me. Yes I would like to to change I told Kim from the beginning that I wanted to be with someone who did have kids or was divorced Meeting that special someone takes time. The first clause of the agreement states that Matchmaker Michigan cannot guarantee communication, friendship or marriage will result from an introduction. In to do this, you must express what you are feeling to Matchmaker Michigan's Membership Service Department.

They had no one under my preference list since the beginning, I was just told lies.

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It was stated that I would received 18 referral with a payment of 2, Of course I felt pressure to do it cause who doesn't want to be in a relationship at 30 years old, but I didn't realized that they would leave me out in the cold once I gave them my payment. She was sent a referral December 18th. Customer Complaints Summary. Want a quote from this business? The second referral I received was for a divorced man with 2 child.

In June two referrals were sent June 14th and June 27th. She also stated that she had tons of matches for me and that I would be married by the end of Summer due to the fact that I was a prime candidate.

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I don't think this is unreasonable due to the fact that they lied to me about having potential candidates for me, but I didn't have seen one since and they have also stopped sending me referrals. After refusing and tell them again that I didn't pay for that service to do go with people that weren't on my preference list, they sent me the next month's referral who was also divorced and had 4 kids Than they sent me another referral who again was not on my preference list, and I had to remind them again about why I was with their services and how they weren't cooperating with me.

She is at a point in her life where she is ready for a relationship. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I believe the service can work for her, but the process takes time. BBB Business Profiles are subject to change at any time. Our company desires to help her meet the person, that she can develop a relationship with, but it has not happened yet.

I am sorry to say but it does take time.

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The membership was place inactive by the member for 2 months and Covid has rendered our company inactive for 2 months. Realistically no one can promise who you will fall in love with, and when it will happen. She is discouraged and upset with the service.

Relationships are hard. In August she placed her membership on hold. The purpose for the clause "not too bad mouth us" as the member expressed is for a different reason. I had to put this service on hold for a month in October cause it was frustrating for me to deal with them, along with having my personal life changing at that time My brother and old roommate was moving into my apartment and classes started again for me. We are like any other relationship you must communicate with us.

We want very much to work with her in the pursuit of Mr. We want to make her membership a success. We asked that she give her membership more time. Since March 24,the Governor has given an order that all non-essential businesses stay closed until April 30, due to Covid When we can return to work as a business, we will gladly call you and work with you to try and make your membership successful.

There is evidnece on this because no one would pay Matchmaker Michigan two thousand dollars if they didn't think Kim had multiple people in line for them cause we all know how dating works. I would like my money back from a scammed service. As I stated in my complaint, Kim and the staff did not work with me since the beginning.

Matchmaker Michigan.

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In the Agreement it explains that we will send either a referral or a correspondence each month, which we have. Years in Business: Overview of BBB Ratings. This company has provided me with false hope and misleading services. Thank you. I believe with that being said, a lot of people had that experience with them but haven't said anything.

We do ask for feedback in writing. In July two referrals were also sent on the 6th and 30th. We understand that and we are here to make the process easier. Desired Outcome. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

Our company is who you entered into the Agreement with not everyone else. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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The first referral that I received, I never got a date set up because he ghosted me. Obviously I'm over them and don't think that their service is what they say they are and believe that people should be made aware of their lies.

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BBB Business Profiles generally cover a three-year reporting period. That order came out in March but I haven't received communication since January and again if business was done with respect and intergratey, I would assume that I would have got an about how Matchmaker is currently close at the moment due to the non essential order.

After awhile, they sent me s stating that they didn't find a referral for that month and than it stopped. It is stated in the contract that we cant bad mouth them or they will terminate my contract. Dating is frustrating. We are very good at working with our members.

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